MLC 2006 compliant recruitment agency

TCN  has seafarer welfare at the heart of its service, guaranteed by our Maritime Labour Convention 2006 (MLC) compliance.

We highly recommend that all clients and crew familiarize themselves with the Maritime Labour Convention to fully understand yacht owner and crewing agency obligations along with seafarer rights.  You can find useful information about MLC 2006 (the convention, amendments and FAQs) on the International Labour Organisation (ILO) website.

The Crew Network is a search and selection agency, and is not involved in contracts and payroll. However, we always encourage crew to make sure they sign a seafarers’ contract before joining any yacht.

• Useful information about MLC 2006 Seafarer Employment Contracts (SEAs) can be found by referring to the Marine Guidance Notice of the MCA, MGN 477(M) which also gives a model SEA format under Annex 2.
• For crew planning to join a yacht of a flag state that has not ratified MLC 2006, please refer to the informative MGN 476 (M).

Should you wish to find out more about how to get support for Payroll and Contracts, please refer to the dedicated Fraser Yacht Management service here.

In accordance with MLC Standard A1.4, The Crew Network shall examine and respond to any complaint concerning their activities and advise the competent authority of any unresolved complaint.

In the event that a complaint needs to be lodged against a service delivered by TCN, clients and seafarers can make a complaint verbally or by email by contacting a member of the TCN team, using the contact details published on our website.

On receipt of your complaint:

1. TCN will send you a letter or email acknowledging your complaint and confirming its receipt.
   You should expect to receive this confirmation within 7 working days of us receiving your complaint.
2. TCN will then record your complaint and start to investigate.
   We aim to investigate and resolve all complaints within 14 working days of receipt.

TCN is confident that the client or seafarer’s complaint can be addressed and resolved. If however, the client or seafarer feels that the complaint has not been addressed satisfactorily or has been left unresolved, the client or seafarer should contact the competent authority.

Complaints relating to working or living conditions on board should be directed to the yacht’s management company or flag administration.

DNV Certificate # 155705-oxu, issued 17-02-2021

French Seafarer Recruitment & Placement Private Services Certificate

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